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Why Your Team Needs to Communicate in Real Time to Make Today’s Customers Happy

Posted by TextUs Team on Mar 8, 2019 3:05:39 PM

Gone are the days when businesses set the rules of engagement. The internet has leveled the field. Your customers are used to getting what they want, when they want, whether that’s an instant delivery from Amazon or on-demand customer support when something’s broken.

But the good news is it’s pretty simple to meet clients where they are. Your best customers just have a few requests about how they reach you.

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Topics: Business Texting, Text Messaging, real-time communication

8 Data-Driven Hacks to Get People to Respond to Your Business Text Message

Posted by TextUs Team on Mar 4, 2019 4:29:28 PM

Business texting, like any communication, is a psychological art. Use these science-driven tips to get fast, meaningful responses from your best prospects.

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Topics: Business Texting, Text Messaging, SMS

Using Automation and Text Messaging to Create an Amazing Candidate Experience with TextUs and Herefish

Posted by Andrew Kimmell on Feb 25, 2019 4:34:54 PM

TextUs and Herefish have joined forces to enable recruiting firms to combine corporate-level recruiting automation with desk-level, real-time communication with candidates, contractors, and clients. With a conversational approach to text messaging and strategic automation you’ll be able to create a stand-out candidate experience.

Now, when you hear “automated text messaging,” you may think of the spammy SMS marketing of yore, but that’s not what we’re about. We empower you to create a personalized experience that gives your candidates a 1:1 connection with your recruiters.

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Topics: Partner Network, conversational SMS campaings, Herefish, automation

The Fastest-Growing Text Messaging Software for Recruiting in the US, TextUs, Now Available in Australia

Posted by TextUs Team on Feb 22, 2019 11:28:15 AM

BOULDER, CO -- TextUs, the fastest-growing business-class text messaging™ software, will join recruitment industry professionals at Bullhorn Live in Sydney, Australia on May 7th.

Over 700 staffing firms in the United States use TextUs to communicate in real time with recruiting candidates. Industry giants such as Manpower, Allegis, Employbridge and Recruit.com use TextUs to:

  • Boost candidate response rates up to 800% over phone calls and emails alone
  • Move candidates quickly through the journey to get faster job placements
  • Eliminate endless calls and wasted voicemails

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Topics: Press, News and Updates

Customer Service: The TextUs Way With Casey Bernart, Director of Customer Experience

Posted by Casey Bernart on Feb 7, 2019 9:18:15 AM

We have three goals for making our customer’s experience the best possible at TextUs:

  1. Be responsive
  2. Be kind
  3. Be authentic

In other words: we’re human. And we remember that everyone we connect with is human too.

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Topics: Customer Service

Tired of Making Cold Calls? Learn How to Make Warm Calls with the Text + Call Double Punch

Posted by Nate Bishop on Jan 28, 2019 1:05:08 PM

Let’s be real: cold calls are old-fashioned and awkward, and don’t get results. We don’t like cold calling. Your customers don’t like cold calls. But phone calls are still an important tool. You can make calls more powerful by being strategic about when you use them.

When you combine a well-timed text with a call, you get the double benefit of the quick casualness of text and the warmer connection of a real voice. Think of texts and calls as partners getting the same job done in different ways. So let’s look at how to make that partnership successful.

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Topics: Text Messaging, SMS, TextUs Voice, real-time communication, conversational SMS campaings

Why Over 700 Staffing Firms Now Use TextUs

Posted by TextUs Team on Jan 22, 2019 10:58:56 AM

Fastest-growing business-class texting platform now used by over 700 staffing firms to quickly place job candidates

BOULDER, CO -- TextUs, the leading business-class text messaging™ software, announced today that over 700 staffing firms now use the platform to communicate in real time with staffing and recruiting candidates. Debuting at #573 on the Inc. 5000, TextUs is the fastest-growing text messaging software solution in the country.

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Topics: Press, Staffing and Recruiting

TextUs Music Presents "Electro Essentials" - Volume 2 of our Music Playlists Series Brought to You by the TextUs Team

Posted by Casey Bernart on Jan 11, 2019 3:09:20 PM

We’re excited to share our next installment of TextUs Music with you. Each month, different team members here at TextUs will be curating a musical adventure for you. We want to bring you into our day-to-day by sharing the good stuff that keeps us motivated.

I put together “Electro Essentials,” a collection of a few of my favorite electronic tunes.

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Topics: TextUs Music

Our Top 8 Most-Read Articles of 2018

Posted by TextUs Team on Dec 31, 2018 11:37:03 AM

We love year-end lists. From the best books, movies, and memes to the weirdly specific lists (2018 best weird dog names, anyone?), year-end lists help us remember what we loved and learned in the last year and to find new gems.

So here’s our contribution: our most-read articles of 2018.

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Topics: Business Texting, News and Updates, SMS

Introducing TextUs for Drift: Conversational Text Messaging is Here to Help You Build Better Relationships Now

Posted by Andrew Kimmell on Dec 18, 2018 8:00:00 AM

A few years ago, listening to the Seeking Wisdom podcast, I heard Drift CEO David Cancel say “your website is like your store,” and it all clicked. Our websites are like our physical brick and mortar stores, and we're creating an experience for every customer who visits, just like we would if we were meeting in person.

If we thought about our websites that way, we’d do things a little differently.

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Topics: Sales Acceleration, Partner Network, Mobile, SMS, Marketing, sales, marketplace, conversational SMS campaings

The Secret to Closing More Deals? Start Texting.

Posted by TextUs Team on Dec 12, 2018 1:21:35 PM

If you aren’t texting, you’re missing out on potential deals. Sales have had to pivot since inception, from door-to-door salespeople to letters to phone calls (a big leap!), then calls to email. And, just as you would’ve been missing out on great connections if you hadn’t started emailing your prospects in the past decade, today, you need to text your contacts. Just take a look:

Let’s put those numbers into words.

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Topics: Business Texting, Text Messaging, Definitive Guide to Business Texting, SMS, sales

SOS: How to Use Texting For Announcements and Emergencies

Posted by TextUs Team on Dec 4, 2018 10:56:51 AM

Use texting for quick announcements and emergency blasts to internal staff and contacts. Brief enough to grab attention and more widely-accessed than email or calls (which may be jammed during an emergency), texts are a great way to quickly get time-sensitive messages to your audience.

Reasons you might send an emergency text:

  • Impending catastrophic weather
  • A national emergency affecting your business and customers
  • An active, dangerous situation inside your building

Prepare on how to send an effective SOS text so you’re ready if the emergency strikes.

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Topics: Business Texting, Text Messaging, SMS

How TextUs Voice Helps You Stop Wasting Time on Digital Paperwork

Posted by Nate Bishop on Nov 28, 2018 8:00:00 AM

In many ways, we live in the golden era of technological innovation. And nine times out of ten, the point of all of our exciting new tools is to save us time and energy.

We have these smartphones in our pockets to connect more quickly and easily to the people we love and the services we need.

We moved to digital banking to avoid the drive to the bank and the wait at the ATM.

And we adopted CRMs to prevent the time-consuming process of manually tracking outreach.

But, sometimes old habits die hard. And when we adopt new digital solutions, we don’t automatically adopt new ways of working.

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Topics: TextUs Voice

How to Send Conversational SMS Campaigns Without Sounding Like a Mass Marketer

Posted by Andrew Kimmell on Nov 16, 2018 3:56:40 PM

Business texting, like any business communication, is a dance between selling and information, between friendliness and respect, between brevity and thoroughness. In this dance, the difference between you and a mass marketer is how much attention you pay to your partner.

A mass marketer isn’t concerned with a personal connection or a tailored approach. You can be different.

An attentive conversational texter asks: is my goal a response, a time for a call, a yes or no? Am I adding value? Do I sound like a human? Once you know your objective, figuring out what to say, directly, without flash, comes easy.

Here’s how to send conversational SMS campaigns without sounding like a dreaded mass marketer.

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Topics: Business Texting, Sales Acceleration, SMS, Marketing, sales, 101 Text Message Templates, meeting booking, conversational SMS campaings

TextUs Music Presents "Indiehour" - Volume 1 of a Music Playlists Series Brought to You by the TextUs Team

Posted by Joshua Berndt on Nov 6, 2018 1:53:21 PM

We’re excited to introduce TextUs Music with you. Each month, different folks here at TextUs will be curating a musical adventure for you. It’s our way to welcome you into the TextUs vibe, to give you a sample of that good TextUs life :).

I’m happy to be kicking things off with “Indiehour,” a collection of some of my favorite mellow indie songs.

"Indiehour"

by Josh Berndt, Director of Sales

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Topics: TextUs Music

How to Use TextUs to Make Mobile Scheduling Easy

Posted by TextUs Team on Oct 30, 2018 5:41:48 PM

Remember when you had to message back and forth endlessly just to find a time to meet with a contact? How people would wander off during the scheduling process if it was taking too long to get a meeting on the books? How sometimes you would double-book meetings, not realizing you’d offer the same time slot to two people?

If you’re thinking something like, yes, because these things happened this week!, then we’re going to take a moment to geek out to you about digital scheduling services. If your company isn’t using a platform like Calendly or Doodle or their sales tool cousins, like Hubspot’s Meetings or Drift Meetings, please try one of them out right now.

Aren’t they awesome!?

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Topics: Business Texting, Text Messaging, meeting booking

IT Staffing Firm Meridian Technologies Improved Response Rates by 240% and Increased Submissions with TextUs + Bullhorn

Posted by TextUs Team on Oct 18, 2018 10:11:27 AM

Meridian Technologies, an IT staffing firm, knew the power of texting. “If you’re not texting candidates, you’re behind the eight ball,” said Justin Van Tassel, Director of Recruiting, Talent Acquisition, Training & Development.

Their recruiters were using their personal cell phones to text with prospects and candidates and seeing great response rates over email and phone outreach alone.

But not everyone was comfortable using their personal cell phones, and as a result, Meridian wasn’t able to adopt text messaging company-wide. What’s more, when the staffing firm was using a BYOD (bring-your-own-device) model, management had zero insight into the quality, frequency, and efficacy of text outreach. This left a big hole in their analytics.

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Topics: Business Texting, Staffing and Recruiting, Case Studies, Text Messaging, SMS, Bullhorn

TextUs Integrates with Greenhouse to Add Text Messaging to Your Talent Acquisition Process

Posted by TextUs Team on Oct 16, 2018 1:32:35 PM

We’re happy to announce that we’ve integrated with Greenhouse, the applicant tracking system and talent acquisition software that optimizes the entire recruiting process. TextUs for Greenhouse enhances your ATS experience with integrated text messaging, improving workforce productivity, increasing communication efficiency, and boosting customer engagement.

With the new integration, Greenhouse users can send and receive personalized text messages directly from their ATS to communicate in real-time with your candidates. The integration also allows users to track text touches directly from candidate profiles.

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Topics: Business Texting, Staffing and Recruiting, Partner Network, SMS, marketplace, greenhouse, integration

Our New COO Is Obsessed with Team Growth, Customer Happiness, and Her Bike 🚲 😀

Posted by TextUs Team on Oct 10, 2018 1:45:52 PM

We are extremely excited to announce that Ericka Hyson has joined our team as our new Chief Operating Officer. In her new role, Ericka will drive team development, make sure our clients are happy and successful, and spur more of this wild growth we’ve been working so hard for these past few years.

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Topics: News and Updates

Introducing TextUs Voice - The Next Wave in Business Communication is Here

Posted by Nate Bishop on Oct 2, 2018 3:07:00 PM

There is a major shift happening in business communication right now. Your business is no longer in control of the conversation -- the customer is.

We can all order anything online, instantly get a ride, access all the entertainment and information that we want, on-demand and on our phones. This means that the power to make the decisions that drive business is literally in our pockets.

But, when it comes to business conversations, most companies are still acting as though the ball is in their court. We’re still using a business-first approach instead of a putting the customer first.

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Topics: Inside Sales, Business Texting, Staffing and Recruiting, Customer Service, Sales Acceleration, News and Updates, Product Updates, Voice, TextUs Voice, real-time communication