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Case Study: Why Salons Use TextUs.Biz

Posted by TextUs Team on Apr 23, 2013 9:52:00 AM


The phone has become a bottleneck for communicating with your customers, creating stress for both salon personnel and your customers. Time is wasted and business can be lost while retrieving or leaving voicemails.

TextUs.Biz allows salons and spas manage multiple conversations at the same time. Using your current business phone number you can now send and receive text messages to anyone’s phone directly from your computer or iPad. TextUs.Biz works on both PCs and Macs!

Use Cases

  • Manage multiple concurrent text conversations
  • Save time on appointment confirmations by simply sending a text
  • Stylist running late? Just send a text
  • Customer running late? Receive a text
  • Keep To-Do reminders for customers
  • Save Notes for each customer
  • Print your text conversations for back-up
  • Send offers or notices to groups of customers
  • Communicate with employees via group text messaging
  • Set Auto-reply messages to respond to after-hours inbound texts






"TextUs.Biz has greatly reduced the amount of time our front desk staff is tied up on the phone and has allowed us to concentrate on even better customer service. Our clients love the ease and simplicity of sending us text messages and our staff uses the service almost exclusively for communication with the front desk. Personally, I find myself wishing all businesses offered this great service!"

- Connor Doyle – West End Salon




Topics: Business Texting, Case Studies, Customer Service, Text Messaging