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New TextUs Help Desk with Intercom Will Speed Customer Support by Providing Real-Time Service

Posted by TextUs Team on Aug 14, 2017 12:17:29 PM

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Text messaging is all about making your voice heard in a busy world. With the constant app notifications and social media pings we get on our phones, a text message cuts through the noise. It is a direct form of communication -- we know at the other end of that message is a single person reaching out to us.

At TextUs, we think our customer support should cut through the noise, too. That’s why we’ve switched to a new help desk platform: Intercom. Intercom will help us scale our tip-top customer service as our company grows.

Traditional help desk ticketing services are a lot like email. You interact with a form and get an automated response back. Intercom allows us to respond immediately to your questions and challenges and have a real-time conversation with you, just like texting does. It will help us solve your problems more quickly -- on your schedule -- so you can get back to doing what you do best: connecting with clients, building relationships, and growing your business.

So, instead of our old “Support” button, you’ll now see an Intercom widget that looks like this:

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Clicking on it will take you to a conversation-style interface where you can ask us questions directly:

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Get in touch whenever you have a hiccup with your account. We look forward to continuing to meet and exceed your customer service expectations!

Happy texting! 😀 ✨

The TextUs Team

Topics: Business Texting, Customer Service