A New Communication Strategy for the Mobile World

In the past decade, we’ve entered a new frontier: the mobile world. People are on-the-go, constantly connected, and expect services on-demand.

Four decades ago, in 1977, the first emails were used by the Department of Defense to share information between people on the same network.

Have you ever wondered how some teams are able to effectively work better together? Or have you wondered why some teams are dysfunctional at best and far from agile?

How many text messages have you received today? Did you read and respond to them instantly? Thought so.

Text messaging is the #1 thing people do with their cell phones. Across all age groups, people send and receive an average of 41.5 texts per day. Younger demographics are pulling this number even higher -- 18-to-29 year-olds average 87.7 texts per day, while teenagers top 100. And unlike for email and phone calls, we are all incapable of ignoring text messages -- 98% of them are read, almost all within 3 minutes of receipt.

The TextUs.Biz Resource Center is now available to help educate you and your team about the efficiency and power of business text messaging. We've assembled our resources in one place to make it easy to learn how to add SMS to your business communication.

It's a new year and with the continued emphasis being placed on the use of mobile devices within business communication, text messaging stands as a viable option that is under utilized in the business world. It's easily incorporated alongside other communication channels, and for many reasons is preferred by the end user. Recent studies analyzing the effectiveness of various communication channels have identified some key benefits of adding text messaging to your business communication.

TextUs.Biz is now available in the Salesforce App Exchange!

Fully integrated with Salesforce CRM and Salesforce1 application, TextUs.Biz for Salesforce uses your existing landline phone number to send, receive, and log two-way text message conversations with your leads and opportunities.

• Send, receive and log your texts directly from within Salesforce

• Text messages are sent using your existing, 10-digit landline phone number

• Click-2-Text phone number reverse look-up to identify lead cell phone numbers

Even your most faithful customers will only wait on hold for so long. Unleash the efficiency of text messaging with TextUs.Biz!

More and more customers today are text messaging businesses just like they text their friends and family. From simple questions and requests to making appointments. If your clients are texting you but you're not responding, you could be missing out on valuable conversations and customers!

Your time is valuable! There's nothing worst than waiting for a client to show up only to find out later that they forgot their appointment or something came up last minute and they weren't able to make it in. Being stood up not only means your time was wasted, but it also means money wasn't made. No matter what professional environment you're working in, it's not easy to guarantee your clients will make their appointment.

Property management is an all day, every day job! From maintenance requests and tenants getting locked out of their apartments to managing the bills and rent, someone has to be available at all times. Most of these requests and questions come through a phone call or email. But what happens when you're renting to college students?

Whew! SXSW was one fun-packed whirlwind of a week!

We ate tons of BBQ, saw old and new friends, listened to great music, and got to experience some of the latest innovations in the tech industry.

SXSW 2014 has officially begun! We're busy packing, shipping, and preparing ourselves for the big weekend ahead and it's finally sunk in that we'll be leaving for Austin within 24 hours. The booth is planned and all displays are ready, now it's time for haircuts and suitcases.

With the first SMS message being sent only 21 years ago, it's amazing how quickly it has grown into the powerful communication tool it has become today. From personal messaging to marketing and business use, text messaging has truly taken over.

With text messaging becoming one of the most widely used forms of communication, trends are pushing towards a more "Text Friendly" world. But what exactly does it mean to be "Text Friendly"? Many systems provide businesses the ability to send out mass text broadcasts - group messages sent from the business directly to their consumers' mobile phones from a five digit number (these are called shortcodes). But what happens if the consumer wants to respond? Say, they have a question or need clarification, want to learn more or simply want to say "thank you"! By restricting the conversation, customers are left without a voice.

We found this article from Entrepreneur to hit texting etiquette right on the head. This is especially relevant for some of our #TextFriendly medium sized to enterprise businesses as we move more and more text message conversations into the professional world. You might think this is common sense but we can all think of someone who's not quite up to speed.

WHAT HAPPENS IF WE ARE NOT AVAILABLE AT CERTAIN TIMES TO ANSWER INCOMING TEXT MESSAGES?

This is a question commonly asked by small business owners! It's so easy for customers to send a text at anytime of the day but what happens if you're not available to respond right away?

Text messaging has become the new wave of communication for individuals and businesses alike. Your customers want to reach you by text and there's a chance that they're already are trying to! With more and more companies becoming Text Friendly, it's easy to get left behind.

Unfortunately, we've all been there; stuck in the endless automated voice prompt menu trying to navigate your way to a customer service agent. Often times, we are put on hold and when phones are too busy, we are presented with the option to leave a voicemail. Most of us hang up and tell ourselves "I'll call later", but actually never get around to it. As a business, are these the kinds of interactions you want your customers to have with your brand?