We have three goals for making our customer’s experience the best possible at TextUs:

1. Be responsive
2. Be kind
3. Be authentic

In other words: we’re human. And we remember that everyone we connect with is human too.

Topics: Customer Service

There is a major shift happening in business communication right now. Your business is no longer in control of the conversation -- the customer is.

We can all order anything online, instantly get a ride, access all the entertainment and information that we want, on-demand and on our phones. This means that the power to make the decisions that drive business is literally in our pockets.

But, when it comes to business conversations, most companies are still acting as though the ball is in their court. We’re still using a business-first approach instead of a putting the customer first.

Topics: Voice, Product Updates, News and Updates, TextUs Voice, real-time communication, Business Texting, Inside Sales, Staffing and Recruiting, Customer Service, Sales Acceleration

You can now stream the 2018 State of Staffing Webinar, featuring an in-depth exploration of the data from the State of Staffing report. It also offers actionable tips on how you can align your outreach strategy, candidate experience, and tech stack to fuel optimal growth.

Topics: Staffing and Recruiting, Business Texting, Text Messaging, SMS, Marketing, Customer Service

A New Communication Strategy for the Mobile World

In the past decade, we’ve entered a new frontier: the mobile world. People are on-the-go, constantly connected, and expect services on-demand.

Topics: Business Texting, Staffing and Recruiting, Customer Service, Sales Acceleration, Text Messaging

Four decades ago, in 1977, the first emails were used by the Department of Defense to share information between people on the same network.

Topics: Business Texting, Customer Service, Sales Acceleration, Staffing and Recruiting

Have you ever wondered how some teams are able to effectively work better together? Or have you wondered why some teams are dysfunctional at best and far from agile?

Topics: Customer Service, Inside Sales, Staffing and Recruiting

Topics: Business Texting, Customer Service, Text Messaging

The TextUs.Biz Resource Center is now available to help educate you and your team about the efficiency and power of business text messaging. We've assembled our resources in one place to make it easy to learn how to add SMS to your business communication.

Topics: Business Texting, Customer Service, Text Messaging

It's a new year and with the continued emphasis being placed on the use of mobile devices within business communication, text messaging stands as a viable option that is under utilized in the business world. It's easily incorporated alongside other communication channels, and for many reasons is preferred by the end user. Recent studies analyzing the effectiveness of various communication channels have identified some key benefits of adding text messaging to your business communication.

Topics: Business Texting, Customer Service

TextUs.Biz is now available in the Salesforce App Exchange!

Fully integrated with Salesforce CRM and Salesforce1 application, TextUs.Biz for Salesforce uses your existing landline phone number to send, receive, and log two-way text message conversations with your leads and opportunities.

• Send, receive and log your texts directly from within Salesforce

• Text messages are sent using your existing, 10-digit landline phone number

• Click-2-Text phone number reverse look-up to identify lead cell phone numbers

Topics: Business Texting, Customer Service, Sales Acceleration, News and Updates

Many sales professionals use TextUs.Biz to manage their daily conversations with potential clients. Text messaging has a 98% read rate - much higher than sending an email or leaving a voicemail - making it the ideal communication tool for sales professionals to touch base with clients quickly and efficiently! With hundreds of contacts per week, it can be challenging to keep track of each conversation. 

Topics: Business Texting, Customer Service, Text Messaging, Sales Acceleration

Even your most faithful customers will only wait on hold for so long. Unleash the efficiency of text messaging with TextUs.Biz!

Topics: Business Texting, Customer Service, Text Messaging

More and more customers today are text messaging businesses just like they text their friends and family. From simple questions and requests to making appointments. If your clients are texting you but you're not responding, you could be missing out on valuable conversations and customers!

Topics: Business Texting, Customer Service, Text Messaging

Your time is valuable! There's nothing worst than waiting for a client to show up only to find out later that they forgot their appointment or something came up last minute and they weren't able to make it in. Being stood up not only means your time was wasted, but it also means money wasn't made. No matter what professional environment you're working in, it's not easy to guarantee your clients will make their appointment.

Topics: Business Texting, Customer Service, Text Messaging

Property management is an all day, every day job! From maintenance requests and tenants getting locked out of their apartments to managing the bills and rent, someone has to be available at all times. Most of these requests and questions come through a phone call or email. But what happens when you're renting to college students?

Topics: Business Texting, Case Studies, Customer Service, Text Messaging

Whew! SXSW was one fun-packed whirlwind of a week!

We ate tons of BBQ, saw old and new friends, listened to great music, and got to experience some of the latest innovations in the tech industry.

Topics: Business Texting, Press, Customer Service, Text Messaging

SXSW 2014 has officially begun! We're busy packing, shipping, and preparing ourselves for the big weekend ahead and it's finally sunk in that we'll be leaving for Austin within 24 hours. The booth is planned and all displays are ready, now it's time for haircuts and suitcases.

Topics: Business Texting, Press, Customer Service, Text Messaging

With the first SMS message being sent only 21 years ago, it's amazing how quickly it has grown into the powerful communication tool it has become today. From personal messaging to marketing and business use, text messaging has truly taken over.

Topics: Business Texting, Customer Service

With text messaging becoming one of the most widely used forms of communication, trends are pushing towards a more "Text Friendly" world. But what exactly does it mean to be "Text Friendly"? Many systems provide businesses the ability to send out mass text broadcasts - group messages sent from the business directly to their consumers' mobile phones from a five digit number (these are called shortcodes). But what happens if the consumer wants to respond? Say, they have a question or need clarification, want to learn more or simply want to say "thank you"! By restricting the conversation, customers are left without a voice.

Topics: Business Texting, Customer Service, Text Messaging

We found this article from Entrepreneur to hit texting etiquette right on the head. This is especially relevant for some of our #TextFriendly medium sized to enterprise businesses as we move more and more text message conversations into the professional world. You might think this is common sense but we can all think of someone who's not quite up to speed.

Topics: Business Texting, Customer Service