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Introducing TextUs Voice - The Next Wave in Business Communication is Here

Posted by Nate Bishop on Oct 2, 2018 3:07:00 PM

There is a major shift happening in business communication right now. Your business is no longer in control of the conversation -- the customer is.

We can all order anything online, instantly get a ride, access all the entertainment and information that we want, on-demand and on our phones. This means that the power to make the decisions that drive business is literally in our pockets.

But, when it comes to business conversations, most companies are still acting as though the ball is in their court. We’re still using a business-first approach instead of a putting the customer first.

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Topics: Voice, Product Updates, News and Updates, TextUs Voice, real-time communication, Business Texting, Inside Sales, Staffing and Recruiting, Customer Service, Sales Acceleration

Stream the 2018 State of Staffing Webinar Now

Posted by TextUs Team on May 2, 2018 11:08:10 AM

You can now stream the 2018 State of Staffing Webinar, featuring an in-depth exploration of the data from the State of Staffing report. It also offers actionable tips on how you can align your outreach strategy, candidate experience, and tech stack to fuel optimal growth.

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Topics: Staffing and Recruiting, Business Texting, Text Messaging, SMS, Marketing, Customer Service

Introducing the Business Texting Framework

Posted by Andrew Kimmell on Dec 22, 2017 8:35:48 AM

A New Communication Strategy for the Mobile World

In the past decade, we’ve entered a new frontier: the mobile world. People are on-the-go, constantly connected, and expect services on-demand.

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Topics: Business Texting, Staffing and Recruiting, Customer Service, Sales Acceleration, Text Messaging

How Do You Use Business Texting?

Posted by TextUs Team on Sep 11, 2017 3:03:37 PM
Four decades ago, in 1977, the first emails were used by the Department of Defense to share information between people on the same network.
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Topics: Business Texting, Customer Service, Sales Acceleration, Staffing and Recruiting

10 Tips On Creating More Agile Teams

Posted by TextUs Team on Apr 21, 2017 1:28:47 PM
Have you ever wondered how some teams are able to effectively work better together? Or have you wondered why some teams are dysfunctional at best and far from agile?
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Topics: Customer Service, Inside Sales, Staffing and Recruiting

SMS Basics: Fundamentals of Business Text Messaging

Posted by TextUs Team on Nov 24, 2015 12:17:06 PM

SMSBasics-post.jpg

How many text messages have you received today? Did you read and respond to them instantly? Thought so.

Text messaging is the #1 thing people do with their cell phones. Across all age groups, people send and receive an average of 41.5 texts per day. Younger demographics are pulling this number even higher -- 18-to-29 year-olds average 87.7 texts per day, while teenagers top 100. And unlike for email and phone calls, we are all incapable of ignoring text messages -- 98% of them are read, almost all within 3 minutes of receipt.

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Topics: Business Texting, Customer Service, Text Messaging

The TextUs.Biz Resource Center

Posted by TextUs Team on Jan 16, 2015 6:23:00 AM

The TextUs.Biz Resource Center is now available to help educate you and your team about the efficiency and power of business text messaging. We've assembled our resources in one place to make it easy to learn how to add SMS to your business communication.

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Topics: Business Texting, Customer Service, Text Messaging

5 Benefits of Adding SMS to your Business

Posted by TextUs Team on Jan 8, 2015 7:48:00 AM

It's a new year and with the continued emphasis being placed on the use of mobile devices within business communication, text messaging stands as a viable option that is under utilized in the business world. It's easily incorporated alongside other communication channels, and for many reasons is preferred by the end user. Recent studies analyzing the effectiveness of various communication channels have identified some key benefits of adding text messaging to your business communication.

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Topics: Business Texting, Customer Service

TextUs.Biz is Now Available in Salesforce App Exchange

Posted by TextUs Team on Nov 14, 2014 6:42:00 AM

TextUs.Biz is now available in the Salesforce App Exchange!

Fully integrated with Salesforce CRM and Salesforce1 application, TextUs.Biz for Salesforce uses your existing landline phone number to send, receive, and log two-way text message conversations with your leads and opportunities.

  • Send, receive and log your texts directly from within Salesforce

  • Text messages are sent using your existing, 10-digit landline phone number

  • Click-2-Text phone number reverse look-up to identify lead cell phone numbers

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Topics: Business Texting, Customer Service, Sales Acceleration, News and Updates

How To: Use The To-Do Feature To Track Your Active Conversations

Posted by TextUs Team on May 28, 2014 10:48:00 AM
Many sales professionals use TextUs.Biz to manage their daily conversations with potential clients. Text messaging has a 98% read rate - much higher than sending an email or leaving a voicemail - making it the ideal communication tool for sales professionals to touch base with clients quickly and efficiently! With hundreds of contacts per week, it can be challenging to keep track of each conversation. 
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Topics: Business Texting, Customer Service, Text Messaging, Sales Acceleration

Even Your Most Faithful Customer Will Only Wait On Hold For So Long

Posted by TextUs Team on May 19, 2014 10:20:00 AM

Even your most faithful customers will only wait on hold for so long. Unleash the efficiency of text messaging with TextUs.Biz!

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Topics: Business Texting, Customer Service, Text Messaging

Do you know who's texting your business landline?

Posted by TextUs Team on Apr 29, 2014 3:58:00 AM

More and more customers today are text messaging businesses just like they text their friends and family. From simple questions and requests to making appointments. If your clients are texting you but you're not responding, you could be missing out on valuable conversations and customers!

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Topics: Business Texting, Customer Service, Text Messaging

Get Rid of "No Show" Appointments Once And For All

Posted by TextUs Team on Apr 14, 2014 10:46:00 AM

Your time is valuable! There's nothing worst than waiting for a client to show up only to find out later that they forgot their appointment or something came up last minute and they weren't able to make it in. Being stood up not only means your time was wasted, but it also means money wasn't made. No matter what professional environment you're working in, it's not easy to guarantee your clients will make their appointment.

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Topics: Business Texting, Customer Service, Text Messaging

Property Management: How To Get Your College Tenants To Respond (Without Knocking On Their Door!)

Posted by TextUs Team on Apr 9, 2014 5:55:00 AM

Property management is an all day, every day job! From maintenance requests and tenants getting locked out of their apartments to managing the bills and rent, someone has to be available at all times. Most of these requests and questions come through a phone call or email. But what happens when you're renting to college students?

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Topics: Business Texting, Case Studies, Customer Service, Text Messaging

SXSW Wrap Up

Posted by TextUs Team on Mar 14, 2014 11:20:00 AM

Whew! SXSW was one fun-packed whirlwind of a week!

We ate tons of BBQ, saw old and new friends, listened to great music, and got to experience some of the latest innovations in the tech industry.

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Topics: Business Texting, Press, Customer Service, Text Messaging

SXSW Startup Corner Shoutout

Posted by TextUs Team on Mar 7, 2014 4:48:00 AM

SXSW 2014 has officially begun! We're busy packing, shipping, and preparing ourselves for the big weekend ahead and it's finally sunk in that we'll be leaving for Austin within 24 hours. The booth is planned and all displays are ready, now it's time for haircuts and suitcases.

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Topics: Business Texting, Press, Customer Service, Text Messaging

Infographic: The Evolution of Business Text Messaging

Posted by TextUs Team on Mar 5, 2014 9:36:00 AM

With the first SMS message being sent only 21 years ago, it's amazing how quickly it has grown into the powerful communication tool it has become today. From personal messaging to marketing and business use, text messaging has truly taken over.

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Topics: Business Texting, Customer Service

What Does It Mean To Be A "Text Friendly" Business?

Posted by TextUs Team on Feb 24, 2014 8:54:00 AM

With text messaging becoming one of the most widely used forms of communication, trends are pushing towards a more "Text Friendly" world. But what exactly does it mean to be "Text Friendly"? Many systems provide businesses the ability to send out mass text broadcasts - group messages sent from the business directly to their consumers' mobile phones from a five digit number (these are called shortcodes). But what happens if the consumer wants to respond? Say, they have a question or need clarification, want to learn more or simply want to say "thank you"! By restricting the conversation, customers are left without a voice.

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Topics: Business Texting, Customer Service, Text Messaging

5 Rules for Texting Anyone You Do Business With via Entrepreneur

Posted by TextUs Team on Feb 18, 2014 3:07:00 AM

We found this article from Entrepreneur to hit texting etiquette right on the head. This is especially relevant for some of our #TextFriendly medium sized to enterprise businesses as we move more and more text message conversations into the professional world. You might think this is common sense but we can all think of someone who's not quite up to speed.

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Topics: Business Texting, Customer Service

FAQs: Setting an Auto Reply

Posted by TextUs Team on Feb 13, 2014 9:41:00 AM

WHAT HAPPENS IF WE ARE NOT AVAILABLE AT CERTAIN TIMES TO ANSWER INCOMING TEXT MESSAGES?

This is a question commonly asked by small business owners! It's so easy for customers to send a text at anytime of the day but what happens if you're not available to respond right away?

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Topics: Business Texting, Customer Service, Text Messaging