We have three goals for making our customer’s experience the best possible at TextUs:
- Be responsive
- Be kind
- Be authentic
In other words: we’re human. And we remember that everyone we connect with is human too.
We have three goals for making our customer’s experience the best possible at TextUs:
In other words: we’re human. And we remember that everyone we connect with is human too.
Topics: Customer Service
There is a major shift happening in business communication right now. Your business is no longer in control of the conversation -- the customer is.
We can all order anything online, instantly get a ride, access all the entertainment and information that we want, on-demand and on our phones. This means that the power to make the decisions that drive business is literally in our pockets.
But, when it comes to business conversations, most companies are still acting as though the ball is in their court. We’re still using a business-first approach instead of a putting the customer first.
Topics: Voice, Product Updates, News and Updates, TextUs Voice, real-time communication, Business Texting, Inside Sales, Staffing and Recruiting, Customer Service, Sales Acceleration
You can now stream the 2018 State of Staffing Webinar, featuring an in-depth exploration of the data from the State of Staffing report. It also offers actionable tips on how you can align your outreach strategy, candidate experience, and tech stack to fuel optimal growth.
Topics: Staffing and Recruiting, Business Texting, Text Messaging, SMS, Marketing, Customer Service
A New Communication Strategy for the Mobile World
In the past decade, we’ve entered a new frontier: the mobile world. People are on-the-go, constantly connected, and expect services on-demand.
Topics: Business Texting, Staffing and Recruiting, Customer Service, Sales Acceleration, Text Messaging
Topics: Business Texting, Customer Service, Sales Acceleration, Staffing and Recruiting
Topics: Customer Service, Inside Sales, Staffing and Recruiting
How many text messages have you received today? Did you read and respond to them instantly? Thought so.
Text messaging is the #1 thing people do with their cell phones. Across all age groups, people send and receive an average of 41.5 texts per day. Younger demographics are pulling this number even higher -- 18-to-29 year-olds average 87.7 texts per day, while teenagers top 100. And unlike for email and phone calls, we are all incapable of ignoring text messages -- 98% of them are read, almost all within 3 minutes of receipt.
Topics: Business Texting, Customer Service, Text Messaging
The TextUs.Biz Resource Center is now available to help educate you and your team about the efficiency and power of business text messaging. We've assembled our resources in one place to make it easy to learn how to add SMS to your business communication.
Topics: Business Texting, Customer Service, Text Messaging
It's a new year and with the continued emphasis being placed on the use of mobile devices within business communication, text messaging stands as a viable option that is under utilized in the business world. It's easily incorporated alongside other communication channels, and for many reasons is preferred by the end user. Recent studies analyzing the effectiveness of various communication channels have identified some key benefits of adding text messaging to your business communication.
Topics: Business Texting, Customer Service
TextUs.Biz is now available in the Salesforce App Exchange!
Fully integrated with Salesforce CRM and Salesforce1 application, TextUs.Biz for Salesforce uses your existing landline phone number to send, receive, and log two-way text message conversations with your leads and opportunities.
Send, receive and log your texts directly from within Salesforce
Text messages are sent using your existing, 10-digit landline phone number
Click-2-Text phone number reverse look-up to identify lead cell phone numbers
Topics: Business Texting, Customer Service, Sales Acceleration, News and Updates
Topics: Business Texting, Customer Service, Text Messaging, Sales Acceleration
Even your most faithful customers will only wait on hold for so long. Unleash the efficiency of text messaging with TextUs.Biz!
Topics: Business Texting, Customer Service, Text Messaging
More and more customers today are text messaging businesses just like they text their friends and family. From simple questions and requests to making appointments. If your clients are texting you but you're not responding, you could be missing out on valuable conversations and customers!
Topics: Business Texting, Customer Service, Text Messaging
Your time is valuable! There's nothing worst than waiting for a client to show up only to find out later that they forgot their appointment or something came up last minute and they weren't able to make it in. Being stood up not only means your time was wasted, but it also means money wasn't made. No matter what professional environment you're working in, it's not easy to guarantee your clients will make their appointment.
Topics: Business Texting, Customer Service, Text Messaging
Property management is an all day, every day job! From maintenance requests and tenants getting locked out of their apartments to managing the bills and rent, someone has to be available at all times. Most of these requests and questions come through a phone call or email. But what happens when you're renting to college students?
Topics: Business Texting, Case Studies, Customer Service, Text Messaging
Whew! SXSW was one fun-packed whirlwind of a week!
We ate tons of BBQ, saw old and new friends, listened to great music, and got to experience some of the latest innovations in the tech industry.
Topics: Business Texting, Press, Customer Service, Text Messaging
SXSW 2014 has officially begun! We're busy packing, shipping, and preparing ourselves for the big weekend ahead and it's finally sunk in that we'll be leaving for Austin within 24 hours. The booth is planned and all displays are ready, now it's time for haircuts and suitcases.
Topics: Business Texting, Press, Customer Service, Text Messaging
With the first SMS message being sent only 21 years ago, it's amazing how quickly it has grown into the powerful communication tool it has become today. From personal messaging to marketing and business use, text messaging has truly taken over.
Topics: Business Texting, Customer Service
With text messaging becoming one of the most widely used forms of communication, trends are pushing towards a more "Text Friendly" world. But what exactly does it mean to be "Text Friendly"? Many systems provide businesses the ability to send out mass text broadcasts - group messages sent from the business directly to their consumers' mobile phones from a five digit number (these are called shortcodes). But what happens if the consumer wants to respond? Say, they have a question or need clarification, want to learn more or simply want to say "thank you"! By restricting the conversation, customers are left without a voice.
Topics: Business Texting, Customer Service, Text Messaging
We found this article from Entrepreneur to hit texting etiquette right on the head. This is especially relevant for some of our #TextFriendly medium sized to enterprise businesses as we move more and more text message conversations into the professional world. You might think this is common sense but we can all think of someone who's not quite up to speed.
Topics: Business Texting, Customer Service