Unfortunately, we've all been there; stuck in the endless automated voice prompt menu trying to navigate your way to a customer service agent. Often times, we are put on hold and when phones are too busy, we are presented with the option to leave a voicemail. Most of us hang up and tell ourselves "I'll call later", but actually never get around to it. As a business, are these the kinds of interactions you want your customers to have with your brand?
Your customers can now send you a text message directly from your website with TextUs.Biz!
Simply be adding two lines of code to your website . . . your customers can click on a “TextUs” tab, enter their cell phone number and send you message that will instantly pop up in your TextUs.Biz Web App.
By Staff, The Denver Post - 08/05/2013 08:01:57 AM MDT
Here at TextUs.Biz, we are always looking for ways to improve the experiences of our customers because truth be told, we love you. (No, we really do!)
Rags Shop & Consign is our featured business this week with a great retail use case for texting! When customers come in to consign their old clothing the main thing they want to know is when they sell items. With TextUs.Biz Messages, customers are able to text into the store to find out what they've sold and what their account balance is. Their customers love it! See below...
It's Meme Monday! We have a new category, LOL Texts, to add to our monday post series. This weeks submission comes as an amazing aquatic theme SMS joke. Be sure to pull this one on any of tour coast dwelling friends and family!
Hope everyone had a great Mothers Day! Here's a texting problem we doubt most moms have but we thought it was a good meme monday post.
A powerful customer service concept and quote by Nelson Boswell, "Always give people more than they expect to get."
Ten20 nail and waxing spa is a Text Friendly business! Many of our salon and spa customers have told us texting has become a huge piece of their client appointment process. Texting works great for scheduling appointments but it's even more of a time saver for Ten20 employees who send follow up confirmations. Theres a huge time saved by texting as opposed to calling each customer.
One of the tools businesses use to get the word out that they're a text friendly business is by putting a "Text Us!" window badge on their storefront. The badges have a space to add the businesses phone number and cling to most surfaces!
The phone has become a bottleneck for communicating with your customers, creating stress for both salon personnel and your customers. Time is wasted and business can be lost while retrieving or leaving voicemails.