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Ready. Set. Text!
Communication trends and resources for doing business faster.

Get Rid of "No Show" Appointments Once And For All

Posted by TextUs Team on Apr 14, 2014 10:46:00 AM

Your time is valuable! There's nothing worst than waiting for a client to show up only to find out later that they forgot their appointment or something came up last minute and they weren't able to make it in. Being stood up not only means your time was wasted, but it also means money wasn't made. No matter what professional environment you're working in, it's not easy to guarantee your clients will make their appointment.

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Topics: Business Texting, Customer Service, Text Messaging

Property Management: How To Get Your College Tenants To Respond (Without Knocking On Their Door!)

Posted by TextUs Team on Apr 9, 2014 5:55:00 AM

Property management is an all day, every day job! From maintenance requests and tenants getting locked out of their apartments to managing the bills and rent, someone has to be available at all times. Most of these requests and questions come through a phone call or email. But what happens when you're renting to college students?

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Topics: Business Texting, Case Studies, Customer Service, Text Messaging

SXSW Wrap Up

Posted by TextUs Team on Mar 14, 2014 11:20:00 AM

Whew! SXSW was one fun-packed whirlwind of a week!

We ate tons of BBQ, saw old and new friends, listened to great music, and got to experience some of the latest innovations in the tech industry.

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Topics: Business Texting, Press, Customer Service, Text Messaging

SXSW Startup Corner Shoutout

Posted by TextUs Team on Mar 7, 2014 4:48:00 AM

SXSW 2014 has officially begun! We're busy packing, shipping, and preparing ourselves for the big weekend ahead and it's finally sunk in that we'll be leaving for Austin within 24 hours. The booth is planned and all displays are ready, now it's time for haircuts and suitcases.

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Topics: Business Texting, Press, Customer Service, Text Messaging

Infographic: The Evolution of Business Text Messaging

Posted by TextUs Team on Mar 5, 2014 9:36:00 AM

With the first SMS message being sent only 21 years ago, it's amazing how quickly it has grown into the powerful communication tool it has become today. From personal messaging to marketing and business use, text messaging has truly taken over.

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Topics: Business Texting, Customer Service

What Does It Mean To Be A "Text Friendly" Business?

Posted by TextUs Team on Feb 24, 2014 8:54:00 AM

With text messaging becoming one of the most widely used forms of communication, trends are pushing towards a more "Text Friendly" world. But what exactly does it mean to be "Text Friendly"? Many systems provide businesses the ability to send out mass text broadcasts - group messages sent from the business directly to their consumers' mobile phones from a five digit number (these are called shortcodes). But what happens if the consumer wants to respond? Say, they have a question or need clarification, want to learn more or simply want to say "thank you"! By restricting the conversation, customers are left without a voice.

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Topics: Business Texting, Customer Service, Text Messaging

5 Rules for Texting Anyone You Do Business With via Entrepreneur

Posted by TextUs Team on Feb 18, 2014 3:07:00 AM

We found this article from Entrepreneur to hit texting etiquette right on the head. This is especially relevant for some of our #TextFriendly medium sized to enterprise businesses as we move more and more text message conversations into the professional world. You might think this is common sense but we can all think of someone who's not quite up to speed.

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Topics: Business Texting, Customer Service

FAQs: Setting an Auto Reply

Posted by TextUs Team on Feb 13, 2014 9:41:00 AM

WHAT HAPPENS IF WE ARE NOT AVAILABLE AT CERTAIN TIMES TO ANSWER INCOMING TEXT MESSAGES?

This is a question commonly asked by small business owners! It's so easy for customers to send a text at anytime of the day but what happens if you're not available to respond right away?

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Topics: Business Texting, Customer Service, Text Messaging

Claim Your Business Phone Number and Never Lose Another Text to the Black Hole!

Posted by TextUs Team on Feb 11, 2014 8:06:00 AM

Text messaging has become the new wave of communication for individuals and businesses alike. Your customers want to reach you by text and there's a chance that they're already are trying to! With more and more companies becoming Text Friendly, it's easy to get left behind.

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Topics: Business Texting, Customer Service, Text Messaging

Deliver Exceptional Customer Service with an SMS powered Help Desk

Posted by TextUs Team on Aug 19, 2013 1:07:00 PM

Unfortunately, we've all been there; stuck in the endless automated voice prompt menu trying to navigate your way to a customer service agent. Often times, we are put on hold and when phones are too busy, we are presented with the option to leave a voicemail. Most of us hang up and tell ourselves "I'll call later", but actually never get around to it. As a business, are these the kinds of interactions you want your customers to have with your brand?

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Topics: Business Texting, Customer Service, Text Messaging