---
title: 7 Business Text Messages You Should Be Sending
description: Your customers ignore mail, voicemail, and email, but they can't resist a text! Learn how to use  business texting to connect with your audience.
---

[Blog | TextUs™ ](https://blog.textus.com)

# [7 Business Text Messages You Should Be Sending](https://blog.textus.com/7-business-text-messages-you-should-be-sending)

 Written by [TextUs Team](https://blog.textus.com/author/textus-team) | Sep 28, 2015 5:17:33 PM

You ignore mail, voicemail, and even email. But there’s just something about text messaging you can’t resist. It’s the same for your prospects and customers -- the open rate for text messaging is an extraordinary 98%!

Here are seven types of business text messages you should be sending to reach your audience where they’re most eager to connect.

 

## **Welcome messages**

When a customer leaves their information with you, or trusts you with a purchase, a hearty welcome text can make them feel even better about their decision. Send an automated (but personalized) welcome note that shows customers how happy you are that they joined you.

 

## **Thank-you notes**

A variation on the welcome message is a thank-you note. *Thank you *is one of the most powerful phrases in the English language. And for sales: saying “Thank you” is a tried and true way to earn repeat customers. Importantly for text messaging, it also [increases the likelihood that you’ll get a note back](http://www.dailymail.co.uk/sciencetech/article-2747790/Why-say-thank-It-s-not-just-good-manners-two-words-help-maintain-relationships-study-claims.html). There is no wrong time to say “thank you,” so send this type of text message as reinforcement at any point.

  

## **Meeting requests and reminders**

Scheduling appointments is one of the top uses of business text messaging. Before you spend time calling someone (and probably talking to their voicemail), send a quick text to ask when is a good time. Before your meeting, send a reminder. Rather than making your contacts check their email or voicemail, shoot them a text to get your message right in front of their eyes.

 

## **Order confirmations**

Order confirmation emails are common. But again, why not send a text? If you’re shipping a product, you can even send a shipping confirmation with a tracking code.

 

## **Renewal notices**

Subscriptions running out? Send a renewal notice. Put a link to re-up directly in the text message so customers can take action immediately.

 

## **Special offers**

Anytime you’ve got a promotion running, send a text to your target audience. Be sure to personalize the message so your customers think the offer is just for them, and include a quick link or code for maximum accessibility and effectiveness.

 

## **Surveys**

Want to know what your customers think? Send them a survey via text. The average response rate to email surveys [hovers around 25%](http://fluidsurveys.com/university/response-rate-statistics-online-surveys-aiming/), but studies show that [sending a survey via text message significantly increases the response rate](http://poq.oxfordjournals.org/content/early/2014/11/14/poq.nfu046.short?rss=1). Not only that, but you’ll get your responses much faster. But be kind to your respondents and remember they’re on their phones -- don’t make your survey too long and don’t include too many open-ended questions where they need to type.

 

 

[View full post](https://blog.textus.com/7-business-text-messages-you-should-be-sending)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "TextUs Team"
  },
  "dateModified" : "2015-11-24T18:26:27.001Z",
  "datePublished" : "2015-09-28T17:17:33Z",
  "headline" : "7 Business Text Messages You Should Be Sending",
  "image" : {
    "@type" : "ImageObject",
    "height" : 744,
    "url" : "http://cdn2.hubspot.net/hubfs/517572/blog-files/TextUs.Biz-7-Texts-23.png",
    "width" : 1920
  },
  "mainEntityOfPage" : "https://blog.textus.com/7-business-text-messages-you-should-be-sending",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60.0,
      "url" : "http://start.textus.com/hubfs/Logos_and_Branding/TextUs-Web-Logo-Final.png",
      "width" : 252.63156
    },
    "name" : "Blog | TextUs™"
  }
}
```