Here are nine cut-and-paste templates you can use right away. Go ahead and connect!
A welcome can make a world of difference. Use it to acknowledge the simple fact of a customer’s presence and to set the tone for future interactions.
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Hi, [name]! Welcome to [company]. We’re thrilled you’ve found us! Please let us know if you have any questions [link]. |
For visitors who may or may not be in the habit of checking their voicemail, a text provides a quick visual reminder and a chance to spark an interaction.
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Hi, [name]. Just wanted to quickly remind you of your upcoming appointment with [name] on [date]. We look forward to seeing you! |
Make sure your visitors can find you. Sending directions via text saves them the trouble of having to ask!
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We can’t wait to see you, [name]! Here’s a quick map link to our location [link]. |
For conferences or trade shows, sending a text with logistical details will make attendees feel cared for. Crowds will flow better and stay friendlier when they know what to expect from their schedule.
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Looking forward to seeing you soon, [name]! Registration begins at [time] and goes until [time]. Afterward, please join us at [location/map link]. See you soon! |
You can still send an email receipt, but a quick text to confirm an order makes an immediate, personal connection.
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Hi, [name]! Your order is confirmed and on its way! If you have questions, please visit [link]. Thanks for finding us! |
Adding a link to your renewal notice gives customers a one-stop option for immediate action.
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Oh, no! Your subscription is almost over, [name]! Please visit [link] to renew by [date]. We’d hate to lose you! |
Catch your target audience with special offers and time-based promotions when they’re already out and about.
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Hello, [name]! Our [contest/giveaway/discount] starts on [date] and goes until [date]. Be sure to check us out for extra perks! You can find more info at [link]. |
Surveys sent via text are more likely to be answered. Let your customers tell you what they think quickly and conveniently.
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Hi, [name]! How was your experience with [company] today? Please text [number or word] to [Phone#] to send us valuable feedback. Thanks! |
Thank-you notes have a proven return rate. Customers are more likely to send you a note back and more likely to bring you their business again, too.
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Thanks, [name], for your recent [purchase/subscription/contribution/feedback/visit]! We sure appreciate your [business/involvement]! |
Looking for more templates? Check out our 101 Text Message Templates.