WHAT HAPPENS IF WE ARE NOT AVAILABLE AT CERTAIN TIMES TO ANSWER INCOMING TEXT MESSAGES?
This is a question commonly asked by small business owners! It's so easy for customers to send a text at anytime of the day but what happens if you're not available to respond right away?
Topics: Business Texting, Customer Service, Text Messaging
Text messaging has become the new wave of communication for individuals and businesses alike. Your customers want to reach you by text and there's a chance that they're already are trying to! With more and more companies becoming Text Friendly, it's easy to get left behind.
Topics: Business Texting, Customer Service, Text Messaging
Unfortunately, we've all been there; stuck in the endless automated voice prompt menu trying to navigate your way to a customer service agent. Often times, we are put on hold and when phones are too busy, we are presented with the option to leave a voicemail. Most of us hang up and tell ourselves "I'll call later", but actually never get around to it. As a business, are these the kinds of interactions you want your customers to have with your brand?
Topics: Business Texting, Customer Service, Text Messaging
Your customers can now send you a text message directly from your website with TextUs.Biz!
Simply be adding two lines of code to your website . . . your customers can click on a “TextUs” tab, enter their cell phone number and send you message that will instantly pop up in your TextUs.Biz Web App.
Topics: Business Texting, Customer Service, Text Messaging
By Staff, The Denver Post - 08/05/2013 08:01:57 AM MDT
Topics: Business Texting, Press, Customer Service
Here at TextUs.Biz, we are always looking for ways to improve the experiences of our customers because truth be told, we love you. (No, we really do!)
Topics: Business Texting, Customer Service, Text Messaging
Rags Shop & Consign is our featured business this week with a great retail use case for texting! When customers come in to consign their old clothing the main thing they want to know is when they sell items. With TextUs.Biz Messages, customers are able to text into the store to find out what they've sold and what their account balance is. Their customers love it! See below...
Topics: Business Texting, Customer Service, Text Messaging
It's Meme Monday! We have a new category, LOL Texts, to add to our monday post series. This weeks submission comes as an amazing aquatic theme SMS joke. Be sure to pull this one on any of tour coast dwelling friends and family!
Topics: Business Texting, Customer Service, Text Messaging
This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.
Topics: Business Texting, Press, Customer Service, Text Messaging
Hope everyone had a great Mothers Day! Here's a texting problem we doubt most moms have but we thought it was a good meme monday post.
Topics: Business Texting, Customer Service, Text Messaging
A powerful customer service concept and quote by Nelson Boswell, "Always give people more than they expect to get."
Topics: Business Texting, Press, Customer Service, Text Messaging
Ten20 nail and waxing spa is a Text Friendly business! Many of our salon and spa customers have told us texting has become a huge piece of their client appointment process. Texting works great for scheduling appointments but it's even more of a time saver for Ten20 employees who send follow up confirmations. Theres a huge time saved by texting as opposed to calling each customer.
Topics: Business Texting, Customer Service, Text Messaging
One of the tools businesses use to get the word out that they're a text friendly business is by putting a "Text Us!" window badge on their storefront. The badges have a space to add the businesses phone number and cling to most surfaces!
Topics: Business Texting, Customer Service, Text Messaging
The phone has become a bottleneck for communicating with your customers, creating stress for both salon personnel and your customers. Time is wasted and business can be lost while retrieving or leaving voicemails.
Topics: Business Texting, Case Studies, Customer Service, Text Messaging
